Careers Archives - Hair Cuttery Salons https://www.haircuttery.com/category/careers/ Your best hair day, every day. Sun, 02 Jun 2024 16:03:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://www.haircuttery.com/wp-content/uploads/2024/08/cropped-HairCuttery-Logos-2021_black-symbolmark-1-32x32.png Careers Archives - Hair Cuttery Salons https://www.haircuttery.com/category/careers/ 32 32 It’s Got To Be REAL for Pride! https://www.haircuttery.com/real-for-pride/ https://www.haircuttery.com/real-for-pride/#respond Sun, 02 Jun 2024 16:03:04 +0000 https://blog.haircuttery.com/?p=12007 Celebrating Pride Month allows us to be ‘real.’ At Hair Cuttery Family of Brands, we define ‘real’ as ‘feeling confident enough to express our true selves and empowering our Guests to do the same.’

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Celebrating Pride Month allows us to be ‘real.’ At Hair Cuttery Family of Brands, we define ‘real’ as ‘feeling confident enough to express our true selves and empowering our Guests to do the same.’

We want every Stylist behind our chairs to feel included, represented and supported. We want every Guest who sits in those chairs to feel welcomed, respected, and free from judgment. During Pride Month our mission to “give the confidence of style” has a deeper meaning. It is our way of inspiring everyone to leave our salons with an attitude of acceptance and authenticity.

Meet Jose!

In just five years, Jose Rojas has matured into a trusted color expert with a penchant for boldness. Specializing in balayage and vivid color application, Jose excels in his Regional Training Artist role for Hair Cuttery Family of Brands (HCFB). Jose’s love for the industry emerged at a young age–using his sister as his muse. He recalls, “seeing how confident my sister felt after I was done styling her hair made me realize I wanted everyone to feel this way.”

Working out of the Hair Cuttery® Hunt Club location in Gurnee, Illinois, Jose always looks forward to color trends for Pride Month. “’I’m looking forward to creating rainbows & anything vibrant. I’m really loving the split dye look, peek-a-boo rainbow, and bright, bold money pieces. Of course, we expect to see rainbow colors, but celebrating Pride is about always showing support to those around you.”

Jose’s Tips for Achieving Vibrant Pride Color

Since working at HCFB, Jose has evolved from a shy newcomer to a passionate, vocal educator who is not afraid to show fellow Stylists how to use color in new and striking ways.

If you want to experiment with color for Pride and not have to commit, Jose advises trying hair chalk or wax. “Hair chalk can look a bit dusty, but you still get the effect. Hair wax gives your hair hold and a nice satin shine and is great on a shorter style.”

Jose adds, “another way is to get clip-ins that are dyed to the color you want to try out and just pop them in. They’re easy to apply and you can take them off at the end of the night.”

 

Jose Rojas

We celebrate Pride Month loudly and proudly in our salone because our Stylists and Guests in the LGBTQIA+ community deserve nothing less than our outright solidarity. We wholeheartedly agree with Stylists like Jose who believe, “Pride Month is being your authentic self without having the fear of being discriminated against. We all have the right to love & be with the person we want.”

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Educators Behind the Beauty https://www.haircuttery.com/educators-behind-the-beauty/ https://www.haircuttery.com/educators-behind-the-beauty/#respond Fri, 05 May 2023 18:00:37 +0000 https://blog.haircuttery.com/?p=13425 Shaping the Next Generation of Stylists We know that beauty isn’t just about products and services but the people who …

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Shaping the Next Generation of Stylists

We know that beauty isn’t just about products and services but the people who create and execute them.

Our Technical Team is an integral part of our business – they are the educators behind your beauty! The experienced professionals who guide, mentor, and inspire new stylists daily play a critical role in training and educating the next generation of stylists.

As the role of a stylist evolves, the technical team at Hair Cuttery Family of Brands is at the forefront of this transformation. They are responsible for teaching and training Salon Professionals, so they stay up-to-date with the latest trends and techniques. In addition, they support existing stylists to ensure they continue to deliver the best in hair cutting, styling, and Guest service.

The passion, dedication, and commitment of our technical team is undeniable. From providing mentorship to creating specialized educational programs, these talented individuals are essential in our company. 

Learn more about our team and how their expertise brings the best experience to you.

 

Meet the Team

Heather Owens

Heather Owens
Director of Training and Development

Director of Training and Development

Leads the strategic vision and execution made by the training team of all technical, soft skills and compliance training for the development of all field and SSC associates.

How did you join the field?

I’ve had the privilege of working many roles within the industry.

Starting off behind the chair moving into salon and field leadership which led me to my home in training.

Favorite thing about being in the industry.

I love the shared passion around our ability to transform people from the inside out.

In this industry you get to impact the lives and well-being of others while simultaneously creating your own best life. The impact and opportunities are endless.

Why is education so important?

Many salon professionals get boxed in early on to a mindset that a career in this industry will be mediocre at best.

Education breaks down those walls and clears the path for artists in our industry to create a path to beyond mediocre.

The true potential in this industry has no limits and I see education as the staircase to the next level.

There is so much opportunity at the fingertips of salon professionals and creating a space where they can learn, grow and use their craft to build their best life is my goal.

Watching the lightbulb go off when someone feels empowered is the ultimate reward!

Something you know now, that you didn’t know starting out.

At the beginning of my career I thought education was limited to beauty school instructors and big name platform artists. I was truly unaware of all of the unique career opportunities you could have in this industry. 

Best advice from a mentor.

“Hire people who can do things you can’t do or do what you can do better”

The greatest gift I take stock of daily is being surrounded by talented people with different strengths and unique points of view.

Who you surround yourself with makes all the difference.

In your opinion, what are three characteristics stylists need to have in this career?

Grit, discipline and curiosity. 

Grit– Hard work and determination and the willingness to get a little dirty will take you further than anything else.

Discipline– Have the discipline to make success bearing behaviors habits and the ability to evolve those behaviors when needed.

Curiosity– Once you think you’re the smartest person in the room you have created a ceiling and hit it. Stay curious, be willing to learn new things even if they are outside of your comfort zone.

Steve Waldman

Steve Waldman
Artistic/Technical Director, Product Consultant

Artistic/Technical Director, Product Consultant

Lead field leadership and operations to support our Salons in creating engaging and profitable experiences for both our Stylists and Guests.

How did you join the field?

After a brief music career, I sought something artistic and engaging with a technical component; in the same way, music connected with me.

I was fortunate enough to wander into a hair school led by someone who loved what they did and lit that spark within me.

I’ve been blessed to educate hairstylists worldwide; these last five years at HCFB have been my favorite.

Seeing the result of what we do as teachers and trainers, how it elevates our profession and makes a difference to every Guest, is what gets us out of bed in the morning.

Favorite thing about being in the industry.

The combination of right and left brained creativity and analytical strategy with unlimited possibility and potential is awesome for sure.

Also, the human component. I really believe we are in the people business while we do hair.

Why is education so important?

The industry is changing at such a rapid pace without informing, educating and transforming yourself, it will be impossible not to become irrelevant and obsolete.

Being an educator means leaving the culture and each individual we touch, living and earning better than before. We are in a transformational business as educators. It’s not transactional. Meeting learners where they are and sharing the journey with them as they evolve is a fantastic gift.

Something you know now, that you didn’t know starting out.

Don’t rush to the end of each experience, savor the journey.

Mistakes and unexpected discoveries are the magic gifts where we learn. Embrace them and learn all you can. The greatest teachers have made and learned from the most mistakes.

Best advice from a mentor.

Lack of ability is not a style. Learn it all from everyone who is generous to share. Try it all and let your style be an organic evolution of that purposeful journey.

Always be courageous, curious, caring.

It doesn’t work if you’re not brave enough to try, curious enough to search and really care about what you’re doing and the people you do it for.

Advice for future stylists.

The time is NOW! Start today, don’t wait for anything to be perfect, be perfectly you in the now and everything will fall into place exactly the way it should.

Gregory White
Field Education Leader

Field Education Leader

I create multiple environments to facilitate learning and development for our current and future salon professionals.

How did you join the field?

After successful years in salon and operational leadership I realized through being a guest artist at beauty schools that technical education was where my heart felt full.

Favorite thing about being in the industry.

Evolution, it’s always changing which means we get to as well.

Why is education so important?

We have to evolve with the industry and trends… education is how you stay in the now!

Mentorship: I love to see when the light bulb goes off in my learner’s brains about a subject and when they realize a different way to do something that will help them achieve the desired results more efficiently.

Something you know now, that you didn’t starting out.

How to stay agile and adapt to any situation.

Best advice from a mentor.

The past is the past , learn from it but don’t live in it!

My advice for future stylists is not try to keep up with your tenured salon mates , you will develop the same skills and timing at your own speed and growth.

In your opinion, what are three characteristics stylists need to have in this career?

Image: You attract the guests you want by the image you portray.

Education: Never stop learning so you are always on trend and you will continue to grow your guest count.

Patience: Speed can not be taught, it comes with practice and repetition.



Starr Mason
Field Education Leader

Field Education Leader

As part of the leadership team, it is my job to provide direction and training for my team, salon leaders, and professionals.

My team & I facilitate instructional training that strengthens the skills of our salon professionals. I coach and mentor trainers who support me with weekly virtual and in-person classes. In addition, I help develop class content that supports the growth of our salon professionals.

In collaboration with the field team, I coach and inspire those that attend our classes and celebrate their growth, identify further needs, assist with road mapping and strategies to build stronger salon teams

How did you join the field?

When I began my career as a stylist, I quickly realized that the natural leadership skills I possessed and my ability to influence peers in my salon could benefit a more significant number of people.

I joined the education team by participating in a pilot class on how to finish
textured hair. There is where I realized
I loved helping stylists grow and had fun every day reaching new stylists.

Favorite thing about being in the industry.

What’s not to love? But if I had to choose one favorite, it would absolutely be the people! From the heart of the stylists to the joys of happy clients, it is a fantastic industry! We touch on all of thesignificant milestones in people’s lives and build lifelong relationships!

Why is education so important?

Everything changes with time! As a salon professional, you must be adaptable and prepared for the next trend! You do not want to turn down an opportunity because a quest requests a service you are not experienced with. Education provides the tools and keys to be prepared and proficient. For example, when consulting with a guest, you can quickly map out a game plan you can comfortably execute.

Being an educator means taking what I love and bringing enthusiasm and energy to the classrooms to inspire others. I enjoy seeing the progress of the salon professional and being alongside them as they work for the possibility of a better future. I am grateful to have the power (or task) to provide techniques to help others live their best lives.

Something you know now, that you didn’t starting out.

All color services start with the primary colors; blue, red, and yellow.  Understanding the color wheel is your friend. 



Best advice from a mentor

Things don’t happen to you the happen for you

My advice for the next generation is; Never stop learning, always set a goal and tell someone your plan that will help hold you accountable. 

Your success is not compared to anyone else’s success, stay focussed on your journey. 

In your opinion, what are three characteristics stylists need to have in this career?

Ambitious, there are no limits to a career path in this industry. So be open to the places you may go!

Creative, think outside the box, and be the best version of yourself in all you do behind the chair.

Flexible; you will need to build a clientele coming out of beauty school. Therefore you want to be in the salon when it is busy; you may need to give up some of your friend time (nights and weekends) to build your business.

Shanna Hushaw
Field Education Leader

Field Education Leader

Facilitate foundational and advanced technical classes for HCFB associates in the Chicago/Indiana market. Support Salon Professionals and Leaders at all levels with one on one coaching.

How did you join the field?

I have 10 years being in the industry. I attended a vocational cosmetology program while in high school.

I started in a salon immediately after, working part-time while attending pastry school.

Everything changed when I took my first continuing education class. I dropped pastry school and knew I wanted to educate in cosmetology.

I continued to work behind the chair for the next five years before finally obtaining my educator’s license. I was able to teach and work with beauty school students at Pivot Point Academy for my teacher’s training.

Favorite thing about being in the industry.

The inclusivity. Beauty and hair is for everyone.

I think it’s so special to transform others and unlock the person they want to be with something as simple as a cut or color.

Why is education so important?

Education is so important because this industry is constantly evolving and changing: New stylists, new techniques, new trends, etc.

Training and education builds confidence in our salon professionals and our guests.

Instead of clients, I now have students who are eager to learn. Its about empowering them to create beauty for all no matter where theyre starting, the knowledge they already have, or their ideal client/services.

Something you know now, that you didn’t know starting out.

The power of me.

By that, I mean authenticity. With fashion and beauty being so tied together, I thought being a successful stylist meant following those trends.

It’s important to understand them and stay current, but ultimately there is a guest for everyone. You don’t have to change who you are or talk about the things you think you should find your way. Your power is being you.



Best advice from a mentor.

Slow down to speed up. We’re all so worried about what’s next sometimes that we forget what we have. Before we can catapult forward, we need to slow down and take stock or strategize.

Advice to future stylists.

Learn everything you can.

Education will always empower you.

Take classes, make the mistakes.  

Everything will work out! 

Jose Rojas

Jose Rojas
Regional Training Artist

Regional Training Artist

Provide continuing education for all of our salon professionals at HCFB. Help stylists be/become confident in their technical skills behind the chair.

How did you join the field?

I dropped out of nursing school to follow my true passion. I enrolled at Paul Mitchell, the school in Chicago. I worked at Target after graduating from beauty school for three months. I was nervous and scared to work in a salon. Then leaped and applied at Hair Cuttery.

After year two years with the company, I wanted to grow. I knew I didn’t want to become a salon manager or an assistant because it was not for me. So then I heard about the RTA position. I did some research and knew right away I wanted to apply.

Why is education so important?

Education is so important because you have to understand the fundamentals/theories/principles first. These will always stay in style and stay with you forever.

Trends are always evolving, whether it be a new cut, color, or product. Our guests come in showing us photos and videos of new styles, and we must be confident in providing the service for your guest.

Being an educator is an amazing career. When I first started with hair, I didn’t have anyone to go to with all of my questions.

Now when I’m teaching and I see the faces of the learners light up because it’s finally clicks or they learned something new… it’s the best feeling ever!

Something you know now, that you didn’t know starting out.

It’s not all fun and games. There is a lot of business involved in it too. Of course, you’re a person who creates art with hair and how you treat your guest, and how to make them feel, but there’s also the business side, which is scheduling your guest, knowing your timing for services, and building your books with requests.

Now that social media is big, many stylists have beauty pages to help promote their work and build a portfolio, and some make hair content.

Best advice from a mentor.

Just be yourself and make time for YOURSELF. It’s okay to say no.

Always keep learning.

You can never know enough. And always practice.

When you’re bored at home or in the back of the salon because it’s a slow day; watch a YouTube video or a tutorial online and grab a mannequin and practice.

Advice for future stylists.

Have tough skin and a lot of motivation. When you first start, there will be times when you want to quit either because you don’t see growth or you become unmotivated and uninspired. You have to surround yourself with people who push you to grow.

You will only please some. Some people will love you, and some may not. But that’s okay. Not every guest you see is for you. So don’t let those who don’t support you bring you down because a whole crowd is rooting for you.

Paije

Paije O’Connell
Florida Field Education Leader

Field Education Leader

I facilitate our technical and soft skills education. I also foster relationships with salon professionals and leaders, virtually and in person, to keep the message of education and self/client care our priority!

How did you join the field?

I began my journey in my senior year of high school through a vocational cosmetology program. By high school graduation, I had acquired my first 500 hours of the required 1500 Cosmetology hours in IL. I excelled through the rest of beauty school, beginning to grow my clientele in the W. Chicagoland suburbs.

In 2011 after a year and a half at a competitor’s salon, I joined Hair Cuttery because a former coworker shared with me that I could be my eclectic, authentic self AND be provided free continuing education with Hair Cuttery.

Favorite thing about being in the industry.

Inspiring others to see the beauty in themselves through the aesthetic of the hair!

Why is education so important?

With continuing education in our industry, salon professionals can achieve consistent technical results, navigate through guest and other social experiences, and succeed in upkeep required health and safety standards.

Being an educator means engaging with others in order to elevate their understanding and application of knowledge in our industry.

Something you know now, that you didn’t know starting out.

Your mistakes will build and grow your ability to react to unexpected results and guests challenges!

Best advice from a mentor.

One goal at a time. 

I tell future stylists to be early to be on time; on time is late.

In your opinion, what are three characteristics stylists need to have in this career?

Agility, willingness, openness.

Salon professionals must be open to and welcome change to pivot and grow in all areas and keep up during times of challenge and competition.



colleen

Colleen DiMario
Field Education Leader

Field Education Leader

My focus has changed from who is in my chair to the person standing behind the chair.

I help Salon Professionals become more confident in their skills to help them be successful behind the chair.

How did you join the industry?

From when I was a little girl, I could always see myself as a Hairstylist. I went to beauty school right out of high school and have loved every minute of being behind the chair.

Later in my career, my journey took me to the opportunity to be an Educator in a beauty school, and I loved helping students. Joining the Hair Cuttery Education team has been exciting and rewarding watching the progress of Salon Professionals just starting in our industry.

Favorite thing about being in the industry.

Making clients feel better about themselves and loving their look and helping a student become more confident.

Why is education so important?

When we think we know everything about this industry, we lose the excitement and the drive to become a better version of ourselves. We can always learn something new!

I have the responsibility of helping Salon Professionals build their skills, to be their biggest cheerleader and watch them become more confident and successful behind the chair.

Something you know now, that you didn’t know starting out.

How rewarding it would be, how the connections I have made with clients, coworkers, and students have brought me to so many new experiences.

Best advice from a mentor.

Believe in yourself!

My advice to the future generation is to give yourself the opportunity to learn, and the grace to make a mistake. Never stop believing in yourself!



In your opinion, what are three characteristics stylists need to have in this career?

Patience, it takes time and practice to become proficient at a skill, don’t give up!

Confidence, even when you have doubts, keep trying and believe in yourself!!

Trust, in the process, you will get to where you want to go, one haircut at a time!



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4 Ways to Support your Stylist https://www.haircuttery.com/4-easy-ways-to-show-your-support-for-your-hairstylist/ https://www.haircuttery.com/4-easy-ways-to-show-your-support-for-your-hairstylist/#respond Mon, 27 Mar 2023 19:16:15 +0000 https://blog.haircuttery.com/?p=13026 Happy Hairstylist Appreciation Month! Let’s take a moment to recognize the talented artists who make our hair dreams come true. Whether …

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Happy Hairstylist Appreciation Month! Let’s take a moment to recognize the talented artists who make our hair dreams come true. Whether you’re going bold with highlights, chopping off those split ends, or getting a little trim, your stylist has your back. And while they may make it look effortless, their job is a work of art.  So, if you want to show some love to your favorite stylist, here are four easy ways to do it. Trust us, a little appreciation goes a long way in making someone’s day.

Book A Return Appointment

One of the best ways to support your Stylist is by booking your return hair appointment. Not only does it show that you value and trust their work, but it also allows them to plan for future projects. 

If you’re not ready for a full cut or color yet, schedule an appointment for a trim or a deep conditioning treatment. This will help keep your hair healthy and also help your Stylist’s schedule and business.

Find a salon near you to book your next appointment.

Hair Cutters Hairstylist

Refer a Friend

Another great way to show appreciation is by referring a friend or family member. Word-of-mouth referrals are one of the most powerful forms of promotion. When you send peers to the salon,  you’re helping spread the word about their business.

Most salons offer discounts and special offers for referrals. Your friend may get a great deal, and you can feel good knowing you helped your Stylist build their client base. 

Hair Cuttery and Bubbles salons offer $5 off for you and $5 for your friend for every referral completed. Sign up for our Referral Program here.

refer a friend programs for salons

Buy Quality Hair Products

Purchasing hair care products your Stylist recommends benefits you and supports them as well! High-quality products help maintain and enhance your hair style.

Investing in high-quality products help you keep your hair looking great. It also shows that you appreciate your Stylist’s advice and respect their job.

Plus, you’re helping your Stylist; a percent of the sale goes to them! Doesn’t it feel nice to contribute to someone’s career growth?! 

Shop in a salon for professional products. 

Follow and Share on Social Media

Following their professional social media accounts like Instagram and Facebook can help you spread the word about them and make it easier for people to book an appointment with them. It’s also a good way to find out about any special offers they may have.

Posting about someone’s work or saying something nice to them can make them feel good. It will also encourage others to do the same. Show people love by doing this!

Follow Hair Cuttery Channels to stay connected with all things hair, style, and discounts. 


Facebook


Twitter


Instagram


Linkedin

following your stylist on social media
behind every fabulous hair day is a salon professional

Hairstylist provide us with conversations, good advice, and a nice atmosphere each time we go. They make us feel confident and happy. Stylist Appreciation Month is the perfect time to thank them. 

You can book another appointment, tell your friends about them, buy their favorite products, or follow them on social media. These are all easy ways to show appreciation.

Take some time this April to thank your stylist and support their business! Happy Stylist Appreciation Month!

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Women’s History Month Spotlight https://www.haircuttery.com/elementor-12710/ https://www.haircuttery.com/elementor-12710/#respond Wed, 08 Mar 2023 19:47:21 +0000 https://blog.haircuttery.com/?p=12710 Celebrating Women In Leadership In recognition of Women’s History Month, we are celebrating the important role women have played in …

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Celebrating Women In Leadership
In recognition of Women’s History Month, we are celebrating the important role women have played in shaping our industry, and world, by highlighting remarkable women making an impact across the Company.

Dana Wiseman

Debbie Wiseman
SVP of Brand Culture and Special Projects

Company Role

My primary role is to create, support, and lead initiatives that help our Associate’s feel like they’re living our values of Respect, Responsible, and Real by assisting them to feel empowered and thrive financially.

 

Our mission is to have a strong Guest experience, allow stylists to live their best lives financially, and help them succeed in all areas. In addition, my years of experience in the business (43) give me the ability to provide insight and perspective to new Associates and Stylists. 

What does Women’s History Month mean to you?

Women have been the backbone for change in our world. They have taken risks and served their passions with responsibility and action that lead humankind into the future. Great women in history have managed pragmatically while never forgetting our nurturing nature. Great women have paved the path for us to gain incredible opportunities for equality. While there is much more equality to fight for, we are closer every year as women show up as masters in everything we do.

Behind most successful men, you find great women. We complement each other and we thrive together.

Was there someone in your life that inspired you to become who you are today? Who was it, and why?

My daughter, Kristin Marie. She was born when I was 19, and I decided as a single mother that I wanted the best life possible and great opportunities for this baby girl who today, at 42, makes me so proud as a teacher, a mother of 4 and one of the kindest, most genuine human beings on earth.

I had great role models. My parents were honest, hard-working blue-collar workers who earned, saved, and loved. While life has not always been easy, an opportunity has always been there, and I have not been shy about taking it, learning, and growing. I love the quote “Luck is- preparation meeting opportunity. “Continuously learn and be curious, and opportunities will present themselves.

Can you tell us about your career journey in your field?

My high school guidance counselor told me, “You will never get into college with your grades, so why don’t you take the new program we have called Cosmetology.”

I am not a traditional learner. I don’t memorize things and regurgitate. I’m a hands-on learner, so the trades are perfect for me.

I never had a professional haircut; my mother cut it. I never used a blow dryer or any other hair tool, but I thought, why not!

 

So I graduated from high school with a cosmetology license and a baby on the way. I quit my job as a movie projectionist at the local theater and went straight to work at the first salon I applied to – Hair Cuttery. The rest is history. I worked hard, was flexible, learned, and was passionate about what I did and the business I built. As I said – work hard, learn, and opportunity will present itself.

Forty-three years later, I have loved the 12 positions I have held at Hair Cuttery. In the twilight of my career, I have loved 99% of it and would do it again.

It’s a great profession where you can learn, earn and love each day!

What advice would you give to the next generation of women?

Opportunity is limitless. Be kind, give more than you take, leave everything you do wherever you go better than you found, and accept all life’s lessons.

Every day is an opportunity to live in the moment, make choices for the future and make others smile. And always, always remember – YOU are enough.

Favorite Quote or Mantra

“People don’t care how much you know until they know how much you care.” Helen Rewddy “I am woman, hear me ROAR!”

Dana VP of Hair Cuttery Family of Brands

Dana Kleifges
Vice President Salons and Support Operations

Company Role

Lead field leadership and operations to support our Salons in creating engaging and profitable experiences for both our Stylists and Guests.

What does Women’s History Month mean to you?

It’s about inspiring current, and future generations of women to be whoever they want and know anything is possible!

To be grateful for and celebrate those before us that paved the way to where we are today while having a responsibility to continue to push forward to break the barriers of social justice and equality.

Was there someone in your life that inspired you to become who you are today? Who was it, and why?

I have had the privilege of working for, and with several influential businesswomen. I have learned tremendous lessons from them, including how to situationally lead, believe in yourself, and stand for what you believe in regardless of the audience.

Melissa Whitehead was my first mentor; she provided me with opportunities in leadership roles throughout my career that led me to where I am today as an executive for HCFB.

Once joining the salon business five years ago, from a referral from Melissa, I was fortunate to find my next mentor, Debbie Wiseman. Her belief in me to do more than I thought possible and her commitment to teaching me her industry knowledge were instrumental to my becoming her successor.

Can you tell us about your career journey in your field?

Oddly enough, I was the one that knew what I wanted to do when I took the career assessment in high school. I wanted to be in the fashion retail business. So, I went to school for fashion merchandising/business management.

I joined Victoria’s Secret right out of college, and was awarded into their 2nd class of District Manager in Training Programs and met Melissa.

I then became a District Manager and spent my career in specialty retail district and regional leadership.

Soon after, I found my home in the salon business five years ago in Operations and Salon Leadership.

It was exciting to take all the knowledge I gained from specialty retail and learn a new company that has become an industry I don’t know how I lived without!

What advice would you give to the next generation of women?

Believe in yourself and know ANYTHING is possible! I grew up in a small town, the first to go to college in my family, and through passion, determination, and incredible mentors have been able to live my dream career!

Favorite Quote or Mantra

What CAN we do? The key to success is leading with anabolic energy, being the one in the room that models and inspires others to remain positive, see only the opportunities, and be solution-oriented.

We can do anything when we work together and collaborate, promoting a strong culture and sustainability!

Dawn Azzarito

Dawn Azzarito
Sr. Director, Marketing

Company Role

Lead marketing and communications division with a hybrid team of internal team members and agency resources to support stylist acquisition, associate retention, guest acquisition, and loyalty/retention programs.

Manage strategy and development of marketing campaigns, website/mobile, media/advertising, social media, and automation communications.

Oversee brand management and creative designs for Hair Cuttery, Bubbles, and Cibu, including reputation management, brand identity, design systems, and public relations.

What does Women’s History Month mean to you?

Women’s History Month is a time to celebrate women and their accomplishments in history.

It’s a time to educate, empower, and remind everyone where we have been, what it means for women to have equal rights around the globe, and the importance and value of being a woman.

Women play an essential and valuable role in society yet continue to be treated differently across cultures, communities, and the workplace.

Celebrating Women’s History month ensures people pay attention to how women are treated, the benefits of supporting women, and the great opportunity of being inclusive and diverse across genders.

I am so proud of what women have accomplished throughout history.

I hope to continue those successes in whatever way I can empower current and future generations of women.

Women’s History Month is also a time for us to celebrate the contemporary achievements of women across all fields—from business, politics, science, technology, education and many more. By doing this, we can help build a future where everyone has an equal chance to realize their dreams and reach their full potential.

Was there someone in your life that inspired you to become who you are today? Who was it, and why?

Many people have inspired me and supported me in becoming the person I am today. My parents were the first and most significant contributors to who I have become.

My mother is the driving force and example of love, care, support, and downright fun in my life. She taught me to be compassionate and caring while living my life to the fullest – from dancing around the house to displays of affection and hugs to all I care about.

My father was a key driver in my passion for marketing and creativity. Growing up, he ran an advertising agency in Miami and continued a long career in marketing and sales. He inspired me to be involved in business and philanthropic work locally and internationally.

Throughout the business world, I was inspired by women leaders at Carnival Cruise Lines, like Christine Esteve, who showed me the ropes and taught me so much about creative, branding, and production.

While working at Wyndham Destinations, I learned so much about people, recruiting and retaining teams, and how to inspire large cross-functional groups from Sarah King, former EVP of Human Resources. She was not only my mentor for many years; I considered her a close confidant and friend, teaching me how to engage with executives, communicate across teams, inspire regional partnerships, and guide team members to success.

I’m very fortunate to work with many inspiring women at Hair Cuttery Family of Brands today and take away great learnings for continuing my growth with these wonderful role models.

Can you tell us about your career journey in your field?

At a young age, I knew that I loved working with people and leading teams, taking the opportunity to hold leadership positions as often as possible throughout my life.

In my career, I coupled that personal priority with working in a global marketplace.

Having studied abroad and combined my love of language and culture with the creativity of marketing, I landed my first job at Carnival Cruise Lines. Working in their international marketing department exposed me to all facets of brand, creative, and advertising, plus access to cutting-edge technology that made marketing internationally efficient and scalable.

Motivated to continue marketing in the digital space, I continued my journey across multiple industries in education, hospitality, and e-commerce. Each career step led to more knowledge and access to working with data, technology, social media, automation, segmentation, digital printing, consumer insights, and analytics.

Moving into the beauty industry two years ago allowed me to combine my love of marketing and communications with working closely with people.

In the salon business, your marketing efforts impact hiring the salon professionals who deliver the services and guests who come into the salons and build a bond with the salon professionals.

In addition, I enjoy the fun of promoting beauty services and products that build confidence and make people feel great every day.

This role as the head of marketing for Hair Cuttery Family of Brands allows me to deliver a combination of a positive experience for our Guests and a supported environment for our salon professionals to build and maintain a loyal salon business.

What advice would you give to the next generation of women?

My advice for the next generation of women is to continue to lean into what you want most in your career. There are no limits to what women can accomplish. So do your best, hold your head high, continuously push for what you deserve, help pull others up with you along the way, and make sure you are doing what you enjoy and what fulfills you each day.

Favorite Quote or Mantra

Forever and a Day, by Shakespeare   

The quote has always resonated with me as a way that I commit to things and my hope for enduring relationships.



Legacy

I’ve been blessed to work with so many smart, hard-working, successful, insightful and driven women throughout my career. I’ve also had the joy of surrounding myself with these same type of women in my personal life too. I’m so thankful for all of the positive impacts they have had on me.

Joan Braatz

Joan Braatz
Sr. Director, Head of Merchandising

Company Role

Direct and create merchandising plans, pricing, and operational systems to achieve financial goals and deliver products and services that meet Stylist/Salon and HCFB Guest needs. The “right product” at the “right time” delivered in the “right location”.

What does Women’s History Month mean to you?

Pioneers have provided a foundation for my work. Greats who created equality and opened up space to “sit at the table” in business. As a contributor.  As an equal.



Was there someone in your life that inspired you to become who you are today? Who was it, and why?

My Auntie . . who runs her own business, at the time I was growing up she was a pioneer.  She was a working woman who also had a family to raise and served with her clients and family with grace, professionalism, and humility. I strive to model her example every day.

Can you tell us about your career journey in your field?

I’m a “recovering retailer” who worked in women’s apparel for Saks Inc., May Company, Macy’s and JCPenney. And then I stumbled about pro-beauty and fell in love with the service to the stylist and salon; empowering a small business owner to build their craft, one guest at a time.

What advice would you give to the next generation of women?

Stay curious.

Favorite Quote or Mantra

 “Don’t confuse effort with results”

Heather Owens

Heather Owens
Director of Learning and Development

Company Role

Lead the strategic vision and execution made by the training team of all technical, soft skills and compliance training for the development of all Field and SSC employees.

What does Women’s History Month mean to you?

Women’s history month for me is a reminder of how important it is as a woman and mother of girls, to celebrate and take full advantage of the opportunities that we have today thanks to other female leaders, activists and artists who paved the way for what is within our reach today.

Was there someone in your life that inspired you to become who you are today? Who was it, and why?

My Mom, who was a single working mother, is the number one reason I am who I am today.

Growing up, I had a hard working and resilient mother who always found a way to create a little magic for us.

She always celebrated my strengths and pushed me to be better.

Can you tell us about your career journey in your field?

I started off as a Salon Professional right after high school.

I worked five-years in a chain salon until I felt burnt out and almost quit the industry altogether.

After applying for a retail manager position, I was offered a stylist position and decided to give it one more go.

The salon I worked at had a compensation structure similar to what we have at HCFB and knew within three days behind the chair that the sky was the limit.

The rest was history, soon I would take over that salon as the salon leader.

That is where I began to realize that I was more passionate about the person behind the chair than I was about the person in the chair and wanted to spend my time teaching other stylists how to be successful!

From there, I would fill other operational and training positions in the Field.

I gained a ton of experience in curriculum development and eventually ended up where I am today. 

What advice would you give to the next generation of women?

My advice to the next generation of women would be to always assume what you want to do is already yours and then work your butt off to make it so!



Favorite Quote or Mantra

“You either walk inside your own story and own it, or stand outside your story and hustle for your worthiness” – Brene Brown

Joyce Taylor

Joyce Taylor
Director of Operations

Company Role

I support the Vice President of Salons and Field Leaders through the coordination of brand-wide projects, analysis, and communication.

This position enables the VP of Salons and Field Leaders to concentrate their efforts on sales generation by ensuring the smooth implementation of all initiatives affecting Hair Cuttery Family of Brands.

What does Women’s History Month mean to you?

We are celebrating the great women who have paved the way for so many of us. To show us what is possible and anything can be achieved. To follow the path of their goals and dreams as we now have the opportunity to pave the way for future generations.

We can become part of Woman’s History Month.

Was there someone in your life that inspired you to become who you are today? Who was it, and why?

My children, my journey has always been about them. My focus has always been to set an example for each of them to follow and to show them that anything is possible with a strong work ethic and determination.

Can you tell us about your career journey in your field?

I spent twenty-two years in the Field leading so many amazing people. I developed excellent relationships with so many beautiful souls.

My passion in the Field was always about them.

“How can I help??” Was always my question.

The greatest gift in leadership is what you  give your team.

Watching them grow-up and buy cars, and houses, get married, and start a family and know that you were able to support them and be a part of it.

So many people ask me “What do you want to be remembered as?”

It’s simple, someone who cared and made a DIFFERENCE for all.

I will forever be grateful for all of my opportunities, learnings, and relationships along the way.

What advice would you give to the next generation of women?

Believe in yourself and others.

Obstacles will always come and go; how you choose to overcome them is what matters.

Stay strong and never give up on your goals and dreams.

YOU GOT THIS!!

Favorite Quote or Mantra

“People do not care how much you know until they know how much you care.”
Theodore Roosevelt

Ky Cunningham

Ky Cunningham
Director, Talent Acquisition

Can you tell us about your career journey in your field?

I started in the medical field as a Medical Assistant. I was always passionate about caring for others and wanted to become a RN.

During this time, the Physician I worked with allowed me to try my hand at a few Office Manager duties including interviewing.

I loved interacting and helping my patients, but I loved the office work more.

I began as a Recruiting Coordinator and worked my way up from there.

What advice would you give to the next generation of women?

  1. Do not minimize your self worth, values, BIG personality, or your voice to fit in small rooms with people that will never acknowledge your TRUE worth or add real value.
  2. Do not water yourself down to appease the palates of those that can handle your flavor. 
  3. When given the opportunity, speak up for those that are not given the privilege to speak for themselves. You never know what seeds you are planting or who may be planting seeds on your behalf.

Favorite Quote or Mantra

My favorite quote comes from a song called ‘As the deer’

You alone are my strength and shield. 

To you alone does my spirit yield. 



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Supporting Stylists Who Embrace Their Roots https://www.haircuttery.com/supporting-stylists-who-embrace-their-roots/ https://www.haircuttery.com/supporting-stylists-who-embrace-their-roots/#respond Fri, 06 May 2022 17:00:00 +0000 https://blog.haircuttery.com/?p=11930 For AAPI Heritage Month, we are spotlighting Stylists who are proud of where they come from, keep the pulse on Asian hair trends in the US and abroad, and celebrate the diverse textures and versatility of Asian hair.

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For AAPI Heritage Month, we are spotlighting Stylists who are proud of where they come from, keep the pulse on Asian hair trends in the US and abroad, and celebrate the diverse textures and versatility of Asian hair.

At Hair Cuttery Family of Brands®, one of our core values is being ‘real.’ We ask our Stylists to be confident enough to express their true selves and to encourage our Guests to do the same. 

For AAPI Heritage Month we are spotlighting some of our Stylists who proudly represent the AAPI community and embrace their roots both ways! Meet Anakin C. from our Bubbles® salon in Maryland and Laleh B. from our Hair Cuttery® salon in Virginia.

Anakin Chan

Anakin C. is a Master Stylist who specializes in avant-garde hair coloring and styling. Anakin was born and raised in Hong Kong, China, before moving to the U.S., but carries his culture with him. Since joining our brand in 2009, our Guests swear by his expertise which has also earned him national and international industry recognition. 

Currently, Anakin semi-finalist in the 2022 Contessa International Hair Competition, and a finalist in the 2022 IBI awards: Best High Fashion Hair category. But don’t let his award-winning commercial work fool you! He’ll slay a layered cut on a first-time Guest any day of the week!

Laleh B. is a seasoned Salon Leader for Hair Cuttery. Born and raised in Iran, Laleh is another Stylist who doesn’t shy away from her roots (that she perfectly blends into her balayage). After nearly 25 years with the brand, she said she is “honored to provide service for her amazing community and thanks to Hair Cuttery, I’ve been able to grow not only as a Stylist, but as a person.” Her dedication to the community and to her Guests has been showcased in the style, color and extra care she delivers every day.

Laleh Bahktiari

Our Guests who also identify with the AAPI community rely on Stylists like Anakin and Laleh to confidently treat the diverse range of textures of Asian hair. We are so proud to share their stories.

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Meet Our Mother Daughter Dynamic Duo https://www.haircuttery.com/mother-daughter-duo/ https://www.haircuttery.com/mother-daughter-duo/#respond Tue, 03 May 2022 22:19:16 +0000 https://blog.haircuttery.com/?p=11914 Our mothers are the first beauty influencers we see. They take us on our first salon visits, give us our first product recommendations and teach us a host of hair care hacks!

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If you think about it, for many of us, our mothers are the first beauty influencers we see. Growing up, they took us to our first salon visits, gave us our first product recommendations, and taught us a host of hair care hacks!

At Hair Cuttery Family of Brands, one Salon Leader, Britt Taylor, still considers her mom her biggest influencer to this day! Britt has been a top-performing Salon Leader at Bubbles for 7 years and previously worked at Hair Cuttery for 9 years. Her inspiration to join the salon industry and grow her career came from watching her mom, Joyce Taylor, fall in love with her job. 

Joyce Taylor is the Director of Salon Operations for HCFB, but her journey with our brands started 23 years ago as a District Leader. The two are the best mother-daughter dynamic duo whose passion for our brands, our Stylists, and our Guests is contagious.

Britt has learned so much from Joyce over the years. Joyce has opened Britt’s eyes to the business and metrics side of the salon world. While Britt shares first-hand feedback from Stylists and Guests now that Joyce isn’t in the salons every day.

Joyce proclaims, “Britt and I working for the same company has allowed me to watch Britt grow into an amazing Leader. Britt grew up in salons and has such an amazing heart for the business and the people. I would have to say being able to see my daughter in action within the profession I inspired her to choose, certainly makes me a very proud mom.” 

Is your mom still the biggest beauty influencer in your life? Or, maybe now the roles are reversed? For Mother’s Day, look to our salons and products to recreate those cherished first-time experiences. Book a blowout together. Help mom choose a new color or a flattering new cut. Switch up her haircare routine by sharing your cibu favorites with her. Opt for a gift card to give mom the ultimate freedom to choose her own mini makeover with our service packages or product collections.

Author: Symphony Dixon

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A Little Competition Can Influence A Lot of Motivation https://www.haircuttery.com/a-little-competition/ https://www.haircuttery.com/a-little-competition/#respond Tue, 19 Apr 2022 16:33:14 +0000 https://blog.haircuttery.com/?p=11898 Our Stylists love to go out and win! When we’re all on the same team and working toward the same goal, a little competition can influence a lot of motivation.

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At Hair Cuttery Family of Brands, our Stylists love to go out and win! When we’re all on the same team and working toward the same goal, a little competition can influence a lot of motivation.

Every week, our Stylists are competing to beat their personal best in service sales and home haircare commission. Every month, Stylists are competing amongst their salon teams to win our MVP Award for embodying our core values. Every quarter, we roll out contests that allow salon teams to win big prizes as a group. We also host a WOW Conference that recognizes our top performers for a variety of award categories for their hard work all year long!

Competing for Your Personal Best

In our salons, Stylists don’t have to compete against each other for promotions. We have ten tiers, from Salon Professional I to Master Designer II. Each level jump comes with an increase in base pay and commission revenue. The best part? How quickly and how often our Salon Associates get to “level jump” is completely up to them!

If a Stylist wants to “up their own stakes,” our My HCB Access app gives them a competitive edge. Stylists can conduct a “what if ” analysis to see potential earnings:

    • What if I sold more home hair care products?
    • What if I worked additional hours?
    • What if I rebooked more Guests?
    • What if I made more money?

Testing these different scenarios helps them know when they will qualify for their next promotion and links directly to their “My Professional Goals” dashboard. The app can display 13-week averages of a Stylist’s sales metrics that essentially act as their own competitive analysis.

Competing as a Team

In addition to competitive technology, we also equip our Associates with important “soft skills” such as mastering our MVP values (Real, Responsible, and Respect). Each month our Leaders review the MVP value of the month and Associates nominate peers who have embodied our values the most. This monthly recognition system allows salon teams to support and uplift each other in reaching their personal goals.

We are also constantly coming up with new contests and challenges so our salon teams can win big prizes as a group. For our Salon Refresh Contest, Hair Cuttery® salons competed to win a salon refresh if they had the highest home haircare revenue! A few salons have already won and received beautiful upgrades.

In our 12 Days of Holiday Challenge, salon teams competed for 12 chances to win a state-of-art ring light for having the highest home haircare percentage to total revenue. We were lucky to have winners representing all five of our Regions.

At the end of 2021, every single Hair Cuttery® and Bubbles® salon competed to help us reach an ambitious year-end revenue goal. Of course, our salon teams know how to beat a challenge and each of our 500+ salons won cash to fill their backroom fridges, while each Stylist won a Starbucks gift card.

Lastly, our WOW Conference is the biggest competition of them all. This highly anticipated extravaganza gives our Stylists and salon teams the year-long ambition they need to overachieve. Over 150 of the best Stylists and salon teams in the business get invited to the company-wide celebration based on targets they’ve met in-home haircare sales, service commission, and upholding our MVP values.

Yes, you could say we have a competitive culture. But, it’s all in the name of fun, and our Associate Promise to provide limitless opportunities for our Associates to live their best lives.

 

By Dana Kliefges, VP of Salons & Salon Operations, Hair Cuttery Family of Brands

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What It’s Like to Work in a Salon that Values Recognition and Achievement https://www.haircuttery.com/wow-2021/ https://www.haircuttery.com/wow-2021/#respond Wed, 06 Apr 2022 14:55:09 +0000 https://blog.haircuttery.com/?p=11837 Our Associate Promise is to provide limitless opportunities for our Stylists to live their best lives. Our WOW Conference is one of the best examples of how we make good on that promise.

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The journey to becoming the best version of yourself as a Stylist requires you to constantly redefine your success and accomplishments. It’s an ongoing process of benchmarking and goal-setting to reach new milestones at every point in your career. Achievement is less about being the best in your salon and more about the steps you take to beat your own personal record. When our Stylists outperform and overachieve, it’s important for us to say “thank you.” We’ve learned as a company even the smallest acknowledgment of their hard work has incredible power to make them feel needed and valued.

Hair Cuttery Family of Brands created our annual WOW Conference to honor the achievements of our top performers. This highly anticipated extravaganza gives our Stylists the year-long ambition they need to reach their goals. Over 200 of the best Stylists in the business get invited to the company-wide celebration based on targets they’ve met in home haircare sales, service commission, and upholding our MVP (mission, vision, & promise) values.

What fun is a salon environment that’s all work and no play? Our Associate Promise is to provide limitless opportunities for our Stylists to live their best lives. Our WOW Conference is one of the best examples of how we make good on that promise. When our Stylists are in the salon week after week, giving exceptional hair experiences, and boosting other people’s confidence, they deserve the ultimate getaway.

Our 2021 WOW Conference took place at a five-star resort in South Florida where Stylists enjoyed private beaches, fine dining, water sports, and luxury spas. This was our thank-you gift to Stylists who went above and beyond during 2020. Expenses such as airfare, hotel stay, and meals were taken care of. Stylists also got paid their daily rate so they wouldn’t miss out on income for being away from the salon.

With over 5,000 Associates, WOW serves as a once-in-a-career opportunity to network with top Stylists from across the company. It also provides face-to-face access with executives from our Stylist Support Center and CEO Seth Gittlitz. Everyone at WOW is there to fellowship and learn from each other.

WOW is different from other industry conferences because the weekend agenda is designed with 4-8 hours of leisure each day because that’s the point! Attending WOW shouldn’t feel like more work. We carefully curate technical sessions that are most relevant to our top performers. This year we hosted seminars on styling textured hair and learning the latest chemical treatment trends in the industry. Sponsors like Paul Mitchell, L’Oreal, and Design Essentials also hosted demos on their new-to-market products and tools.

At WOW we don’t only nurture technical skills, but also soft skills and marketing your brand. Our “Becoming a Trending Top Performer” panel taught Stylists how to maximize their social media presence to increase exposure. Panelists also walked through proven online storytelling tactics that have helped our other Stylists land PR opportunities in outlets such as Modern Salon and Good Morning America.

During WOW we roll out the red carpet for our winners, literally! Our awards ceremony is the one night we indulge in full pomp and circumstance to formally congratulate our Stylists. Winners are invited onstage to accept their trophies. The energetic applause they receive from their fellow Stylists is unmatched. When you join Hair Cuttery Family of Brands you are immersed in a celebratory salon culture that takes any and every opportunity to recognize and reward our Salon Professionals. Events like our WOW Conference are our way of showing love and gratitude to the Stylists who make our company what it is today.

Haircuttery employees celebrating at Wow 2021
Haircuttery Family of Brands Wow 2021
HC Wow 2021 Miami

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Stress-Tolerance for Stylists https://www.haircuttery.com/stress-tolerance/ https://www.haircuttery.com/stress-tolerance/#respond Tue, 04 Jan 2022 17:00:00 +0000 https://blog.haircuttery.com/?p=11856 We know how much Stylists love using their talent and skill to provide the confidence of style to each and every Guest. But even Stylists who love their jobs and their Guests can still find themselves in stressful situations.

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We know how much Stylists love using their talent and skill to provide the confidence of style to each and every Guest. But even Stylists who love their jobs and their Guests can still find themselves in stressful situations. Whether it’s Guest-related, salon-related or money-related, at HCFB, we provide a number of resources to help promote stress-tolerance and time management. In fact that’s one of the main functions of our Stylist Support Center!


Don’t Skip Consultations


Consultations are the most important part of a Guest’s visit and can actually be a time saver and stress reliever in the long run. This introductory conversation allows you to learn about their needs, set their expectations, and make them feel comfortable. Use this one-on-one time to show your expertise. Avoid asking negative open-ended questions like, “What don’t you like about your hair?” Instead try, “What can we do to change your hair today to make it better for you?” When a consultation is done with intention, you can avoid a potentially stressful situation of a Guest not being satisfied with their look or being upset about the price for their service.


Multitask Within Your Means


Learn how to multitask without sacrificing an exceptional hair experience for your Guests. Depending on the service, you can take care of multiple Guests at once. Finish a bomb blowout while you’re waiting for the color to process. Cut a bangin’ bob while your other Guest is under the dryer. Monetizing your down time takes teamwork and excellent time management. Don’t be afraid to ask for help. At HCFB everyone in your salon is on your side, you have fellow Stylists you can lean on for assistance or learn from Stylists who have mastered it.

Money-Related Stress, We Built an App for That


After realizing that 72 percent of stylists across the country lived paycheck to paycheck (according to behindthechair.com), we wanted to find a tech solution that alleviated any financial ambiguity. Our HCB Access App offers the capability to track earnings in real-time, test service/product sales commission scenarios and set financial goals. With access to the salon’s daily and weekly performance metrics, stylists can now conduct “what if” analyses, calculating their earnings based on guest count, home hair care sales, as well as referrals, and re-books.


Prior to the launch, salon teams relied on backroom posters and monthly town halls to track their earnings. Now, Salon Professionals get push notifications and alerts anytime there are important updates. A highly graphic platform, the My HCB Access app caters to visual thinkers and creative individuals. The app also helps Salon Professionals visualize their earnings with images of shampoo bottles that fill up as they service guests and reach their commission-based goals.

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Instilling Confidence in Our Stylists By Encouraging Them to “Speak the Unspeakable” https://www.haircuttery.com/instill-self-confidence/ https://www.haircuttery.com/instill-self-confidence/#respond Mon, 13 Dec 2021 17:00:00 +0000 https://blog.haircuttery.com/?p=11872 At Hair Cuttery Family of Brands, we instill self-confidence into our Salon Professionals by encouraging them to be proactive problem-solvers who “speak the unspeakable.”

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At Hair Cuttery Family of Brands, we instill self-confidence into our Salon Professionals by encouraging them to be proactive problem-solvers who “speak the unspeakable.” While our Stylists may already feel comfortable exuding self-confidence in front of their Guests because they know their craft, our job as a company is to equip them with the tools to radiate self-confidence when they need to lead their salon team or interact with executive leadership.

One of the first steps to improving self-confidence is tackling it during a Stylist’s professional development meeting. The goal of conducting monthly professional development meetings is to give Salon Professionals one-on-one time with their leaders so they can establish career goals and track their overall progress.

Our Salon Professional Advisory Board is an entire platform we established to give more Stylists the self-confidence to speak up. The board provides a forum for two-way conversation that encourages trust, open dialogue, and transparency. The board is a group of 11 representatives with varying tenure at HCFB who meet bi-monthly with our CEO, CMO, and HR Leadership to discuss the latest management ideas affecting salons.

The meetings serve as an opportunity to amplify the voices of our Stylists, enabling them to offer perspectives on new product and service ideas, give feedback on how to operationalize company priorities, and offer solutions to challenges we are solving as a company with confidence.

Additionally, our leadership team hosts monthly virtual town halls where Salon Professionals can raise questions directly to our CEO on the spot. We strive to recruit and retain top, passionate talent, and we want to create and drive a culture and policies to facilitate an environment where our employees are happy to come to work every day and aren’t afraid to speak up!

When we decided to redesign our CIBU haircare line, we wanted our Stylists to feel confident using the products and recommending them to their Guests. We’re proud to say CIBU was developed by our Stylists and formulated to meet their needs as haircare experts. We surveyed our entire Stylist community to hear their feedback on the packaging and new product concepts. Our Stylists were at the forefront of branding discussions by offering input and testing products.

Self-confidence is embedded into our company philosophy. Our mission is to “create human connections by giving the confidence of style.” Our Guest Promise is to “deliver an exceptional hair experience and confidence boost, one Guest at a time.” We are literally asking our Stylists to give confidence to others all the time. Our professional development meetings, Salon Professional Advisory Board, and “Speak the Unspeakable” motto is how we give Stylists the confidence they need to grow as industry professionals.

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